VGO Student Support

Get routed to the right help.

Choose what you need, give the right details, and your request will be sent to the correct teacher, Advocate, or support team.

Step 1

What do you need help with?

Pick the option that best matches your situation. If you are not sure, choose “I’m not sure” and the form will guide you.

Route Finder

What is the main problem?

Choose the closest answer. This will send you into the right support path.

Step 2

Who is this request for?

Use the student’s information so teachers and Advocates know exactly who needs help.

Your Advocate will be included on the request.
Schedule Meeting

Choose who you need to meet with.

You will be redirected to the correct scheduling page with your name and email included.

Meeting requests are scheduled directly through the teacher or Advocate’s scheduling link. No Formspree submission is needed for this path.
Schedule

Class change or elective options?

Schedule changes are based on availability and are not guaranteed. Electives are not rescheduled; students may request to drop an elective or choose a different option.

Note: Students are not able to drop courses after the 4-week mark.
Support Message

Tell us what is happening.

Before submitting, check the Help Desk if your question may already have an answer.

Help Desk: https://help.valoronline.org
Assignment Details

Tell us about the assignment.

This helps your teacher review the correct class and assignment.

Retry requests are not granted if the assignment score is 70% or higher, there has already been one retry, the low score was caused by a late penalty, the request is outside the month the work was assigned, or the item is a test. The highest possible retry score is 80%.
Extension requests are reviewed by the teacher. Do not assume the extension is approved until your teacher confirms it.
Extension Request

Why do you need more time?

Your teacher and Advocate will receive this request.

Retry Eligibility

Check retry eligibility.

The form will stop requests that do not meet the retry policy.

Only type the number. Do not include the percent symbol.
Absence Notice

Tell us about the absence.

For each school day missed, students receive one school day to complete missed work, starting the day they return.

The form will estimate weekdays automatically. Adjust if school holidays or breaks apply.
Affected teachers
Select every teacher who needs to receive this absence notice.
Affected classes
Select known classes or type additional classes below.
The extension length will appear after you select the absence dates.
Final Review

Review before submitting.

Check the details below. Your request will be sent after you submit.

Do not submit duplicate requests for the same issue unless a teacher or staff member asks you to.
Request Not Eligible

This request does not meet the retry policy.

Please return to Student Support and choose another option if you still need help.