VGO Student Support

Get routed to the right help.

Choose what you need, give the right details, and your request goes straight to the correct teacher, Advocate, or VGO Support.

Step 1

What do you need help with?

Pick the option that best matches your situation. If you are not sure, choose “I’m not sure” and the form will guide you.

Route Finder

What is the main problem?

Choose the closest answer. This will send you into the right support path.

Instant Answers

Get an answer right now.

Most general questions are already answered in these places. Each opens in a new tab.

🤖

Chat with a VGO Agent

Live help for questions about classes, access, and school life.
🛟

VGO Support

Guides and answers at valoronline.org/support.
❓

Parent/Student Handbook

Official VGO policies, expectations, and family reference information.
📖

Student & Family Handbook

Official policies on grades, retries, absences, and more.
Step 2

Who is this request for?

Use the student’s information so teachers and Advocates know exactly who needs help.

If provided, the parent/guardian receives a copy of the confirmation.
Your Advocate will be included on the request. Live Classes students are assigned by grade level.
🔒 This information is shared only with the VGO staff who need it to help you.
Schedule Meeting

Choose who you need to meet with.

The scheduling page opens in a new tab with your name and email pre-filled.

Meetings are booked directly on the teacher or Advocate’s scheduling page — pick a time there to finish.
The scheduling page opened in a new tab. Pick a time there to finish booking.
Schedule

Class change or elective options?

Schedule changes are based on availability and are not guaranteed. Electives are not rescheduled; students may request to drop an elective or choose a different option.

Opened in a new tab. You can close this page when you are done.
Note: Students are not able to drop courses after the 4-week mark.
Support Message

Tell us what is happening.

Many questions are answered instantly — take a quick look before you submit.

Fastest answers: Valor Support · Parent/Student Handbook · Chat with a VGO Agent
💡 Before you wait on a reply, your answer may already be on the VGO Support page or in the Family FAQ. You can still continue below.
🚀 Need help right now? A VGO Agent chat is usually the fastest way to get unstuck. You can chat and still submit this message.
Assignment Details

Tell us about the assignment.

This helps your teacher review the correct class and assignment.

Retry requests are not granted if the assignment score is 70% or higher, there has already been one retry, the low score was caused by a late penalty, the request is outside the calendar month the work was assigned, or the item is a test. The highest possible retry score is 80%.
Extension requests are reviewed by the teacher. Do not assume the extension is approved until your teacher confirms it.
Extension Request

Why do you need more time?

Your teacher and Advocate will receive this request.

Must be after the current due date.
Retry Eligibility

Check retry eligibility.

The form will stop requests that do not meet the retry policy.

Only type the number. Do not include the percent symbol.
Retries must be requested within the same calendar month the work was assigned.
Absence Notice

Tell us about the absence.

For each school day missed, students receive one school day to complete missed work, starting the day they return.

The form estimates school days automatically (weekends and listed school holidays are skipped). Adjust if needed.
Affected teachers Select every teacher who needs to receive this absence notice.
Affected classes Select known classes or type additional classes below.
The extension length will appear after you select the absence dates.
Final Review

Review before submitting.

Check the details below. Your request goes to the right VGO staff when you submit, and a confirmation copy is emailed to you.

Do not submit duplicate requests for the same issue unless a teacher or staff member asks you to.
🔒 Shared only with the VGO staff who need it to help you. Typical response: within 1 school day.
Request Sent

You’re all set.

Your request was sent to VGO staff. A confirmation copy is on its way to the student’s email. Expect a reply within 1 school day.

Summary copied to the clipboard.
Request Not Eligible

This request does not meet the retry policy.

Please return to Student Support and choose another option if you still need help.