PRIVACY POLICY
Welcome to Valor Global Online (“VGO,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy (“Policy”) describes our practices for collecting, using, maintaining, protecting, and disclosing your personal information when you visit our website (the “Site”), use any related services, or otherwise interact with us. By accessing or using our Site and services, you consent to the data practices described in this Policy.
1. Scope of This Policy
1.1 Applicability
This Policy applies to personal information collected on the Site, through our educational platform, and from any other interactions you may have with VGO (e.g., email communication, events, or support inquiries).
1.2 Third-Party Services
This Policy does not apply to websites, applications, or services that are not operated by us, including any third-party links that may appear on our Site. We encourage you to review third-party privacy policies before providing any personal information to them.
2. Information We Collect
2.1 Personal Information
“Personal Information” refers to data that can be used to identify you directly or indirectly, including but not limited to:
• Contact Information: Name, email address, mailing address, phone number.
• Demographic Information: Date of birth, gender, or other details you may voluntarily provide.
• Educational Information: Enrollment details, grades, transcripts, or other academic records when relevant.
• Payment Information: Billing address and payment details if you make a purchase or pay tuition.
• Account Credentials: Username, password, or security details if you create an account on our Site.
2.2 Automatically Collected Information
When you interact with the Site, we may automatically collect certain information through cookies, web beacons, log files, or other tracking technologies:
• Device Information: IP address, browser type, operating system, device type, unique device identifiers.
• Usage Data: Pages viewed, links clicked, time and date of visits, time spent on pages, and other diagnostic data.
2.3 Children’s Information
We comply with the Children’s Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA). If you are under the age of 13, you must have parental or guardian permission to use our services. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected such information without consent, we will take steps to delete it promptly.
3. How We Use Your Information
3.1 Service Delivery
We use your information to:
• Provide, maintain, and improve our educational services and Site functionality.
• Facilitate enrollment, registration, and billing for educational programs.
• Deliver customer service and respond to inquiries or requests.
3.2 Communications
We may use your email address or other contact information to:
• Send administrative or transactional messages (e.g., enrollment confirmations, security updates).
• Send marketing or promotional content about our programs, events, or new features, in accordance with applicable law and your preferences.
3.3 Analytics and Personalization
We may use automatically collected data for:
• Analyzing trends, usage, and activities on our Site.
• Personalizing the Site experience and improving our services.
• Measuring the effectiveness of our communications and marketing campaigns.
3.4 Legal Obligations and Rights
We may process your personal information when we believe it is necessary to:
• Comply with legal obligations or court orders.
• Protect or defend our rights, property, and safety or that of our students, employees, or the public.
4. Cookies and Similar Technologies
4.1 What Are Cookies
Cookies are small data files stored on your device when you visit a website. We may use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your device until deleted).
4.2 Types of Cookies We Use
• Essential Cookies: Required for the Site to function properly (e.g., to maintain session and manage user logins).
• Analytics Cookies: Help us understand how users interact with the Site, allowing us to improve the user experience.
• Marketing Cookies: Track browsing habits across websites to display more relevant ads or content.
4.3 Your Choices
Most browsers let you refuse or accept cookies. If you choose to disable cookies, some Site functionalities may not work as intended. You can also opt out of certain third-party tracking activities via industry opt-out tools such as theNetwork Advertising Initiative orDigital Advertising Alliance.
5. Data Sharing and Disclosure
5.1 Service Providers
We may share your personal information with trusted third-party vendors who provide services on our behalf, such as payment processing, data analysis, IT services, marketing assistance, or customer support. These service providers are contractually required to use personal information only for the purpose of providing their services and to protect it in accordance with this Policy.
5.2 Educational Institutions and Partners
If you are enrolled or applying for enrollment, we may need to share relevant educational information with partnering institutions, accreditation bodies, or educational technology providers, as required to facilitate your education and maintain compliance with legal and accreditation requirements.
5.3 Legal Requirements
We may disclose your personal information:
• In response to a valid legal request or subpoena.
• When we believe disclosure is necessary to comply with the law or to protect our rights, your safety, or the safety of others.
5.4 Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or by posting a notice on the Site regarding any change in ownership or use of your personal information.
6. Data Security
6.1 Security Measures
We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. Examples include the use of encrypted connections (SSL/TLS) and secure server environments.
6.2 No Absolute Security
While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the security of our databases or that transmitted data won’t be intercepted.
7. International Data Transfers
7.1 Location of Servers
Our servers are primarily located in the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers or partners have operations.
7.2 Data Protection Standards
We will take measures to ensure your personal information receives an adequate level of protection. Where required by applicable law, we will implement standard contractual clauses or other lawful mechanisms to facilitate international data transfers.
8. Retention of Your Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. Criteria for determining retention periods include:
• The duration of your relationship with us (e.g., ongoing enrollment or services).
• Legal and regulatory requirements.
• Ongoing legitimate business needs (e.g., audit, security, fraud prevention).
9. Your Data Protection Rights
9.1 Access and Correction
Where applicable under local law (such as the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR)), you may have the right to:
• Request access to your personal information.
• Request correction of any inaccuracies or incomplete data.
9.2 Deletion and Restriction
You may also have the right to:
• Request deletion or erasure of your personal information.
• Restrict or object to our processing of your personal information, in certain circumstances.
9.3 Data Portability
Where provided under applicable law, you may request a copy of your personal information in a structured, commonly used, and machine-readable format and ask for it to be transferred to another organization.
9.4 Exercising Your Rights
To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before acting on your request.
9.5 Opt-Out of Marketing Communications
You can opt out of marketing emails by clicking the “unsubscribe” link at the bottom of the message or by contacting us directly. Even if you opt out of marketing messages, we may still send transactional or administrative communications.
10. Children’s Privacy and FERPA Compliance
10.1 COPPA Compliance
We do not knowingly collect or solicit personal information from children under 13 without obtaining parental or guardian consent in compliance with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete it.
10.2 FERPA Compliance
As an educational institution, we may process student records and certain data governed by the Family Educational Rights and Privacy Act (FERPA). We adhere to FERPA guidelines for handling educational records, which include:
• Allowing parents or eligible students to inspect and review education records.
• Restricting disclosure of personal information without written consent, except in permitted circumstances.
• Maintaining records of requests for and disclosures of educational information.
11. Third-Party Links
Our Site may include links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you visit.
12. Updates to This Policy
12.1 Right to Amend
We may update this Policy from time to time. Any changes will be posted here along with the updated “Last Updated” date. Your continued use of our Site after any modifications indicates your acceptance of the updated Policy.
12.2 Notification of Material Changes
If we make any material changes, we may notify you by email (if we have your contact information) or by posting a prominent notice on our Site prior to the change becoming effective.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Valor Global Online
Email: support@valorschool.org
We will address your concerns and attempt to resolve any privacy issues in a timely manner.
By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.